Return & Refund Policy
1. Introduction
At LAMMBERG, we are committed to ensuring that you are satisfied with your purchase. This Return and Refund Policy outlines the procedures and conditions for returning and refunding products purchased on our website. By making a purchase from us, you agree to abide by the terms and conditions set forth in this policy.
2. Return Eligibility
2.1. Returns may be initiated for the following reasons:
– Defective or damaged products.
– Incorrect product received.
-Size is different from what is indicated in the order.
2.2. Return Initiation Period
Returns must be initiated within [15] days from the date of delivery. We may not accept returns requested after this period.
3. Return Procedure
To initiate a return, please follow these steps:
3.1. Contact our Customer Support
Please contact our Customer Support team via [return@lammberg.com] to request a return authorization and provide details about the reason for your return.
3.2. Packaging
Ensure that the product is in its original condition and packaging, with all tags, labels, and accessories intact.
3.3. Return Shipping
You will be responsible for the return shipping costs unless the return is due to a defect, damage, or an error on our part. We recommend using a trackable shipping method to ensure that your return is received.
4. Refund Process
4.1. Inspection
Upon receiving the returned product, we will inspect it to verify its condition and the reason for the return.
4.2. Refund Options
Depending on the nature of the return, we may offer one of the following options:
– Replacement: If the product is defective, damaged, or incorrect, we will send you a replacement at no additional cost.
– Refund: If a refund is approved, it will be processed within 7 business days using the original payment method used for the purchase.
4.3. Refund Amount
The refunded amount will be the purchase price of the product, minus any applicable shipping charges or restocking fees, if applicable.
5. Non-Returnable Items
Certain items may not be eligible for returns and refunds. These include:
– Custom-made or personalized products.
– Products that have been used, washed, or altered.
– Products that are not in their original condition and packaging.
– Final sale or clearance items (unless they are defective or damaged).
6. Canceling Orders
If you wish to cancel an order that has not yet been shipped, please contact our Customer Support team as soon as possible. Once the order has been shipped, you will need to follow the return procedure outlined above.
7. Contact Us
If you have any questions, concerns, or requests related to our Return and Refund Policy, please contact us at info@lammberg.com
Please review this policy carefully before making a purchase. By making a purchase from LAMMBERG, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy. We reserve the right to update or modify this policy as needed, so please check it periodically for any changes.
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