Help Center
Frequently Asked Questions
General Questions
Yes, all our jackets are crafted from premium quality real leather.
We offer a variety of leathers, including cowhide, sheepskin, lambskin, and goatskin.
Yes, we provide bespoke leather jacket services to create a unique piece tailored to your preferences.
Yes, we offer leather samples upon request to help you make an informed decision about the material and color.
To request a leather sample, you can reach out to our customer service team (info@lammberg.com) via email. They will be more than happy to assist you.
We are pleased to offer leather samples free of charge. However, shipping costs will be charged based on your location.
We strive to represent the colors accurately, but slight variations may occur due to monitor settings and lighting.
Leather jackets are versatile and can be worn in various seasons. They provide warmth in colder months and can be layered for cooler summer nights.
Yes, we offer personalization services like adding names or initials to your jacket for a unique touch.
We offer both unisex and gender-specific styles to cater to diverse preferences.
Our leather jackets are handcrafted with attention to detail, using high-quality materials to ensure exceptional durability and style.
Yes, you can request for alterations on any jacket you like. Simply select the ‘made to measure’ option on the product details page which will allow you to enter your required measurements.
You can easily modify the design or appearance of the jacket by selecting the ‘customize this jacket’ option on the product details page. This feature provides you with multiple options to customize the appearance of the jacket.
Simply contact our customer service team. They will be able to provide you with the information about restocking timelines or suggest alternative options that closely match your preferences.
Yes, we occasionally run promotions and offer discounts on our jackets. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest offers.
Yes, we offer gift cards that can be used to purchase any of our leather jackets. It’s a great way to give the gift of choice to your loved ones.
Yes, we are committed to ethical sourcing and ensure that all our leather is obtained from responsible and sustainable suppliers. We source our leather as a byproduct of the meat industry, meaning that animals are not slaughtered specifically for leather. This helps minimize waste and supports sustainable practices
Yes, our jackets come with high-quality linings such as polyester, satin, or cotton, depending on the requirements, style and design.
Absolutely! We use high-quality YKK zippers and premium-grade hardware to ensure durability and long-lasting performance.
Yes, genuine leather has a distinct natural scent when new, which fades over time with wear and exposure to air.
Order & Payment
To place an order for a ready-made jacket, select the desired product, choose the size, and proceed to checkout.
To order a bespoke jacket, simply visit our website and navigate to the “Bespoke” page. Fill out the online form with the design details you want. Once you submit the form, our team will get in touch with you via email and provide you with the costs, estimated delivery date, and any additional information you need. After confirming the necessary requirements for your order and receiving the payment, we will get your jacket ready and deliver it to your address.
Once an order is placed, changes to the shopping cart can’t be made. Please double-check your selections before checkout.
We accept various cards (including but not limited to Visa, Mastercard, American Express), PayPal, Payoneer, Stripe and bank transfers.
Yes, we require full payment before starting production for bespoke jackets.
Currently, we do not offer payment plans or financing options. Full payment is required upfront.
To cancel your order, please contact our customer support team (info@lammberg.com) as soon as possible. Cancellations are subject to our cancellation policy.
For security purposes, we recommend placing orders through our website. However, you can contact us for assistance with the ordering process.
Yes, we offer wholesale discounts for bulk orders. Please get in touch with our sales team (wholesale@lammberg.com) for more information.
Yes, once your order is shipped, we will provide you with a tracking number to monitor its delivery status.
Some countries may have restrictions or additional customs fees for leather imports. Please check your country’s import regulations before placing an order.
If your order hasn’t been dispatched, we may be able to update the shipping address. Please contact our support team immediately for assistance.
At this time, we only accept a single payment method for each order. Please choose your preferred payment method during checkout.
If your payment is declined, please check your card details, billing information, and available balance. You can also try a different payment method or contact your bank for assistance.
Refund eligibility depends on our return and cancellation policy. Ready-made jackets may be eligible for a return, but bespoke jackets are non-refundable once production has started.
If you accidentally place a duplicate order, please contact our customer support team (info@lammberg.com) immediately. If the order has not been processed, we may be able to cancel or modify it.
Yes, after placing your order, you will receive a confirmation email with your order details. If you don’t receive it within a few minutes, please check your spam/junk folder or contact us.
Yes, we may offer rush/urgent orders for an additional fee. The feasibility of a rush/urgent order depends on the complexity of the design and our production schedule. Please contact us before placing your order to confirm availability.
If your payment is processed but you don’t receive a confirmation email, please check your spam folder. If you still can’t find it, contact our support team (info@lammberg.com) with your transaction details.
If you realize you’ve entered incorrect details, please contact our support team as soon as possible. If your order has not been processed, we may be able to update the information.
Return, Refund, & Exchange
We accept returns and exchanges within 15 days of receiving your order. Please review our return policy for details.
You may contact our customer support team (info@lammberg.com) to initiate the process, and they will guide you through the necessary steps.
Since bespoke jackets are custom-made to your specifications, they are not eligible for returns or exchanges unless there is a manufacturing defect.
You have 15 days from the delivery date to initiate a return or exchange for a ready-made jacket.
Sale or discounted items are typically final sale and may not be eligible for return or exchange.
As bespoke jackets are custom-made to your specifications, returns or exchanges for design preferences are generally not accepted. However, we strive to ensure customer satisfaction and will work with you to find a suitable solution.
If you ordered the wrong size for a ready-made jacket, please contact our customer support team as soon as possible for assistance.
Yes, the item must be returned in its original packaging, unworn, and with all tags attached.
Yes, return shipping fees apply. However, if there is a manufacturing defect, we will cover the return shipping costs.
Exchanges are possible for different colors or styles, but they are subject to availability. Contact our customer support team (info@lammberg.com) to check options.
Once we receive and inspect the returned item, we will process the refund within a few business days.
Refunds will be issued using the original payment method, such as credit card or PayPal.
No, shipping costs are non-refundable unless the return is due to a manufacturing defect or an error on our part.
Yes, if you prefer, we can issue store credit instead of a refund for your return.
If your refund hasn’t been received within the expected timeframe, please contact our customer support team (info@lammberg.com) for assistance.
If your jacket has a manufacturing defect or arrives damaged, please contact our customer support team (info@lammberg.com)immediately for assistance.
In some cases, we may offer free repairs for minor defects instead of a full return or exchange. Contact us for more details.
If you receive the wrong item, please contact us immediately, and we will arrange for a replacement at no additional cost.
No, we only accept returns for unworn and unused jackets with all original tags and packaging intact.
If your return does not meet our policy conditions, we may deny the request. Our customer support team will provide further guidance in such cases.
Shipping & Delivery
We are excited to offer free shipping for both domestic and international orders. No matter where you are located, shipping is on us! Just proceed with your order, and we’ll take care of the rest.
Customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in our product or shipping prices. Please check your country’s import regulations before placing an order.
Regular or standard size jackets are typically shipped within 1-3 business days after placing the order. Delivery time depends on your location (typically around 3-12 business days)
Yes, once your order is shipped, we will provide you with a tracking number to monitor its delivery status.
Yes, we offer expedited shipping options for faster delivery. Additional fees may apply.
If your package is delayed or hasn’t arrived within the estimated time frame, please contact our customer support team (info@lammberg.com) for assistance.
Yes, you can provide a different shipping address during the checkout process.
We partner with reputable shipping carriers such as DHL, Fedex, UPS and Skynet etc. to ensure safe and timely delivery of your orders.
If your order has been dispatched, changing the shipping address may not be possible. Please contact our customer support team (info@lammberg.com) for assistance.
No, we do not ship to P.O. box addresses.
If you’re not available at the time of delivery, the shipping carrier will typically leave a delivery notification. You can follow the instructions on the notification to reschedule delivery or arrange for pickup at a local facility.
Currently, we only support shipping all items in a single order to a single address. If you need items delivered to different addresses, you would need to place separate orders.
Once an order is in transit, changes to the delivery method or address may not be possible. Please contact our customer support team (info@lammberg.com) for assistance.
We cannot guarantee specific couriers, as the choice of courier may depend on various factors including your location and shipping method. However, we partner with reputable carriers to ensure timely and reliable delivery.
Our shipping partners typically do not operate on weekends or public holidays. Orders placed during these times will be processed on the next business day.
Currently, we do not offer scheduled delivery for specific dates. However, you can check with the shipping carrier to see if they offer rescheduling options once your package is in transit.
If your package is marked as delivered but you haven’t received it, please check with neighbors, building management, or your local carrier office. If you still cannot locate it, contact our support team (info@lammberg.com) for further assistance.
While we offer worldwide shipping, there may be certain regions or countries with restrictions due to local regulations or shipping carrier limitations. Please contact our support team to check availability for your location.
If you entered the wrong shipping address, please contact us immediately. If your order has not yet shipped, we can update the address. If it has already been dispatched, we may not be able to change it.
Currently, we do not offer warehouse pickup or local delivery. All orders are shipped directly to your provided address.
Sizing & Fitting
Product Care
With proper care and maintenance, our leather jackets can last for many years, becoming a timeless and cherished wardrobe staple.
We recommend using a soft cloth and a mild leather cleaner to remove any dirt or stains. Avoid harsh chemicals or excessive water.
No, machine washing or dry cleaning can damage leather. Instead, use specialized leather cleaning methods.
The frequency of conditioning depends on usage and climate. Generally, it’s good to condition your jacket every few months.
Avoid using an iron or steam on your leather jacket, as it can damage the material. Instead, hang the jacket to let any wrinkles naturally ease out.
Store your leather jacket in a cool, dry place away from direct sunlight. Avoid storing it in plastic or airtight containers.
If your jacket gets wet, wipe off excess water with a soft cloth and allow it to air dry at room temperature. Avoid heat sources like heaters or hair dryers.
We recommend using leather care products specifically designed for jackets to ensure compatibility and optimal results.
Yes, as genuine leather ages, it develops a patina and may change color slightly. This natural process adds character and uniqueness to your jacket.
Minor scratches and scuffs can often be buffed out using a soft cloth or leather conditioner. For significant damage, we recommend professional leather repair.
Use a soft, dry cloth to blot the stain gently. Avoid rubbing or using water, as it can worsen the stain. If the stain persists, seek professional cleaning.
Applying waterproofing agents may alter the appearance and texture of your leather jacket. Consult a professional before doing so.
Use padded or wide wooden hangers to help maintain the shape of your jacket and avoid thin wire hangers that can cause stretching or misshaping.
Yes, genuine leather is a natural material, and slight variations in texture, grain, or color are normal. These unique characteristics make each jacket one of a kind.
Store your jacket in a dry, ventilated area and avoid damp conditions. If needed, use silica gel packs or a breathable garment bag to prevent moisture buildup.
Yes, leather jackets may develop minor creases or folds during shipping due to packaging. However, these are temporary and will naturally smooth out over time.
Hang your jacket on a sturdy, padded hanger in a well-ventilated area for a few days to let the creases ease out naturally. You can also gently smooth the leather with your hands to help soften any stubborn creases.
No, using a steamer or iron can damage the leather. Instead, allow the jacket to relax naturally by hanging it or placing it in a warm (not hot) room to help the folds disappear over time.
Genuine leather has a natural scent, and since we make fresh jackets, the smell may be stronger when you first receive it. This is completely normal and will fade over time with proper ventilation.
To help the scent dissipate faster, hang your jacket in a well-ventilated area or near an open window for a few days.
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