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Help Center

Frequently Asked Questions

General Questions

Yes, all our jackets are crafted from premium quality real leather.

We offer a variety of leathers, including cowhide, sheepskin, lambskin, and goatskin.

Yes, we provide bespoke leather jacket services to create a unique piece tailored to your preferences.

Yes, we offer leather samples upon request to help you make an informed decision about the material and color.

To request a leather sample, you can reach out to our customer service team (info@lammberg.com) or fill our contact form. They will be more than happy to assist you.

We are pleased to offer leather samples free of charge. However, shipping costs will be charged based on your location.

We strive to represent the colors accurately, but slight variations may occur due to monitor settings and lighting.

Leather jackets are versatile and can be worn in various seasons. They provide warmth in colder months and can be layered for cooler summer nights.

Yes, we offer personalization services like adding names or initials to your jacket for a unique touch.

We offer both unisex and gender-specific styles to cater to diverse preferences.

Our leather jackets are handcrafted with attention to detail, using high-quality materials to ensure exceptional durability and style.

Yes, you can request for alterations on any jacket you like. Simply select the ‘made to measure’ option on the product details page which will allow you to enter your required measurements.

You can easily modify the design or appearance of the jacket by selecting the ‘customize this jacket’ option on the product details page. This feature provides you with multiple options to customize the appearance of the jacket.

Simply contact our customer service team. They will be able to provide you with the information about restocking timelines or suggest alternative options that closely match your preferences.

Yes, we occasionally run promotions and offer discounts on our jackets. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest offers.

Yes, we offer gift cards that can be used to purchase any of our leather jackets. It’s a great way to give the gift of choice to your loved ones.

Order & Payment

To place an order for a ready-made jacket, select the desired product, choose the size, and proceed to checkout.

To order a bespoke jacket, simply visit our website and navigate to the Bespoke page. Fill out the online form with the design details you want. Once you submit the form, our team will get in touch with you via email and provide you with the costs, estimated delivery date, and any additional information you need. After confirming the necessary requirements for your order and receiving the payment, we will get your jacket ready and deliver it to your address.

Once an order is placed, changes to the shopping cart can’t be made. Please double-check your selections before checkout.

We accept various cards (including but not limited to Visa, Mastercard, American Express), PayPal, Payoneer, Stripe and bank transfers.

Yes, we require full payment before starting production for bespoke jackets.

Currently, we do not offer payment plans or financing options. Full payment is required upfront.

To cancel your order, please contact our customer support team as soon as possible. Cancellations are subject to our cancellation policy.

For security purposes, we recommend placing orders through our website. However, you can contact us for assistance with the ordering process.

Yes, we offer wholesale discounts for bulk orders. Please get in touch with our sales team (wholesale@lammberg.com) for more information.

Yes, once your order is shipped, we will provide you with a tracking number to monitor its delivery status.

Some countries may have restrictions or additional customs fees for leather imports. Please check your country’s import regulations before placing an order.

If your order hasn’t been dispatched, we may be able to update the shipping address. Please contact our support team immediately for assistance.

At this time, we only accept a single payment method for each order. Please choose your preferred payment method during checkout.

Product Care

With proper care and maintenance, our leather jackets can last for many years, becoming a timeless and cherished wardrobe staple.

We recommend using a soft cloth and a mild leather cleaner to remove any dirt or stains. Avoid harsh chemicals or excessive water.

No, machine washing or dry cleaning can damage leather. Instead, use specialized leather cleaning methods.

The frequency of conditioning depends on usage and climate. Generally, it’s good to condition your jacket every few months.

Avoid using an iron or steam on your leather jacket, as it can damage the material. Instead, hang the jacket to let any wrinkles naturally ease out.

Store your leather jacket in a cool, dry place away from direct sunlight. Avoid storing it in plastic or airtight containers.

If your jacket gets wet, wipe off excess water with a soft cloth and allow it to air dry at room temperature. Avoid heat sources like heaters or hair dryers.

We recommend using leather care products specifically designed for jackets to ensure compatibility and optimal results.

Yes, as genuine leather ages, it develops a patina and may change color slightly. This natural process adds character and uniqueness to your jacket.

Minor scratches and scuffs can often be buffed out using a soft cloth or leather conditioner. For significant damage, we recommend professional leather repair.

Use a soft, dry cloth to blot the stain gently. Avoid rubbing or using water, as it can worsen the stain. If the stain persists, seek professional cleaning.

Applying waterproofing agents may alter the appearance and texture of your leather jacket. Consult a professional before doing so.

Use padded or wide wooden hangers to help maintain the shape of your jacket and avoid thin wire hangers that can cause stretching or misshaping.

Sizing & Fitting

To find your perfect fit, refer to our comprehensive sizing guide, which includes measurements and tips for accurate sizing.

Use a tape measure to measure your chest, waist, and hips. Compare the measurements to our size chart to find your ideal size.

If you fall between two sizes, we recommend choosing the larger size for a more comfortable fit.

Yes, we strive to be inclusive and offer extended sizing options for plus-size customers.

Absolutely! Our customer support team is here to assist you with any sizing questions or concerns. You may reach out to info@lammberg.com

Motorcycle or biker jackets are often designed with a slightly snug fit to reduce wind resistance and enhance protection while riding.

Yes, you can request a slim fit or relaxed fit based on your style preferences for a bespoke jacket.

Our jackets are typically true to size, but it’s always best to refer to the size chart and check for specific sizing recommendations.

Yes, you can request specific modifications to the fit of your bespoke jacket to ensure a perfect and comfortable fit.

Shipping & Delivery

We are excited to offer free shipping for both domestic and international orders. No matter where you are located, shipping is on us! Just proceed with your order, and we’ll take care of the rest.

Customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in our product or shipping prices. Please check your country’s import regulations before placing an order.

Regular or standard size jackets are typically shipped within 1-4 business days after placing the order. Delivery time depends on your location (typically around 3-12 business days)

Yes, once your order is shipped, we will provide you with a tracking number to monitor its delivery

Yes, we offer expedited shipping options for faster delivery. Additional fees may apply.

If your package is delayed or hasn’t arrived within the estimated time frame, please contact our customer support team (order@lammberg.com) or fill our contact form for assistance.

Yes, you can provide a different shipping address during the checkout process.

We partner with reputable shipping carriers such as DHL, Fedex, UPS and Skynet etc. to ensure safe and timely delivery of your orders.

If your order has been dispatched, changing the shipping address may not be possible. Please contact our customer support team info@lammberg.com or fill our contact form for assistance.

Yes, we ship to P.O. boxes and military addresses with an additional charge. However, there may be restrictions for international military addresses. Please check with our support team info@lammberg.com or fill our contact form for more information.

If you’re not available at the time of delivery, the shipping carrier will typically leave a delivery notification. You can follow the instructions on the notification to reschedule delivery or arrange for pickup at a local facility.

Currently, we only support shipping all items in a single order to a single address. If you need items delivered to different addresses, you would need to place separate orders.

Once an order is in transit, changes to the delivery method or address may not be possible. Please contact our customer support team info@lammberg.com or fill our contact form for assistance.

We cannot guarantee specific couriers, as the choice of courier may depend on various factors including your location and shipping method. However, we partner with reputable carriers to ensure timely and reliable delivery.

Return, Refund & Exchange

We accept returns and exchanges within 15 days of receiving your order. Please review our return policy for details.

You may contact our customer support team (info@lammberg.com) to initiate the process, and they will guide you through the necessary steps.

Since bespoke jackets are custom-made to your specifications, they are not eligible for returns or exchanges unless there is a manufacturing defect.

Once we receive the returned item and inspect it, we will process the refund within a few business days.

If your jacket has a manufacturing defect or arrives damaged, please contact our customer support team info@lammberg.com immediately for assistance.

Yes, the return shipping fees apply. However, if there is a manufacturing defect, we will cover the return shipping costs.

You have 15 days from the delivery date to initiate a return or exchange for a ready-made jacket.

Sale or discounted items are typically final sale and may not be eligible for return or exchange.

If you ordered the wrong size for a ready-made jacket, please contact our customer support team info@lammberg.com as soon as possible for assistance.

As bespoke jackets are custom-made to your specifications, returns or exchanges for design preferences are generally not accepted. However, we strive to ensure customer satisfaction and will work with you to find a suitable solution.

Refunds for returned items will be issued using the original payment method, such as credit card or PayPal.